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Authority

Don't hire a marketer unless they keep a calculator on their desk

Marketing is an inherently analytical field:

"We undertook the following X activity, with the hopes of achieving Y result. We will have some measure to check whether or not we have achieved Y. If we don't achieve Y, we'll take a closer look at X to see where we went wrong."

That last part is the what some marketers like to skip. "If we don't achieve Y, we'll take a closer look at X to see where we went wrong." No one wants to fail, especially if their employer doesn't encourage failure. So how do you ensure you don't fail? Don't measure! As without measurement, neither success or failure is possible.

Not collecting and analyzing results has nothing to do with marketing medium, style, or just plain being bad at math. Not collecting results is a reflection of the marketer's desire not to be seen as a failure.

That's why so many ad agencies do a poor job of measuring their own campaign's success.

My advice? In general, you probably shouldn't hire someone if their main goal is not to be seen as a failure. They tend to work hard at maintain the status quo, which itself has a tendency to remain unchanged. Hence, why pay extra?

Recognizing a mistake isn't a bad thing. Having a calculator on your desk doesn't make you uncreative.

On being an expert

One of the fall outs of the recent financial downturn has been a rejection of expertise - "If those guys sitting in their towers were such experts, how did they not know this was coming?". The New York Times spoke to the subject of expertise in a recent op-ed piece:

"The best example of the awe that an “expert” inspires is the “Dr. Fox effect.” It’s named for a pioneering series of psychology experiments in which an actor was paid to give a meaningless presentation to professional educators.


The actor was introduced as “Dr. Myron L. Fox” (no such real person existed) and was described as an eminent authority on the application of mathematics to human behavior. He then delivered a lecture on “mathematical game theory as applied to physician education” — except that by design it had no point and was completely devoid of substance. However, it was warmly delivered and full of jokes and interesting neologisms.

Afterward, those in attendance were given questionnaires and asked to rate “Dr. Fox.” They were mostly impressed. “Excellent presentation, enjoyed listening,” wrote one. Another protested: “Too intellectual a presentation.”"

Almost reminds me of some of the conferences I have attended...

The Times article then goes on to discuss some research which has been done on experts. Unsurprisingly, the relationship between fame and accurate projections is inverse:

"The more famous experts did worse than unknown ones. That had to do with a fault in the media. Talent bookers for television shows and reporters tended to call up experts who provided strong, coherent points of view, who saw things in blacks and whites. People who shouted."

Another reason why more famous experts could do worse than unknown ones is the fact that the famous experts dedicate their time to maintaining stardom, while the lesser known experts spend their time perfecting their expertise.

I have noticed a similar pattern in many businesses as well, where the "loudest" business is seen as the industry leader, even though their product or service may not in fact be the best. Be cautious of any product or firm which attempts to sell it self purely on its stardom, rather than its substance.

SEO Linkbuilding Secret #142 - Create your own contest/award show

This one is an oldie but a goodie - an easy way to skyrocket your web site's pagerank.

Load up Photoshop. Create an image file with a few pictures of trophies and stars in it. Throw that logo in a simple web page and upload it to your blog. Using Google, generate a list of websites you would like links from. Send emails to the owners of those websites, congratulating them on the nomination / winning of an award for best blog/best software/best photography/etc. Make sure to include the html code for the logo image you created in the email, as well as a link to the page the website owner can reference so visitors can "verify the award status".

fake software awards
Image grabbed from Successful Software Blog post on a very similar topic

Congratulations, you have just built hundreds of relevant, one-way, high quality links to your website for free! Watch your search engine rankings soar!

The "award show" back link strategy has been adopted by everyone from search engine consulting firms (SEOMOZ and their Web 2.0 awards), to made-for-adsense download sites (see this post for a great anecdote on this subject)

I personally have no problem with online award shows, as long as they actually review the blogs/websites in question, rather than just giving away "five star" ratings to whomever signs up. Award show operators should also "share the link love", meaning they shouldn't try to prevent reciprocal linking by embedding award winner's URLs in images or excel/pdf files.

If you're going to be benefiting from my link to your award show, the least you can do is show me some love in return.

Stephen Colbert on Wikipedia

Watch the video of Stephen Colbert's explanation of Wikipedia right here

An on running theme in this blog is how the Internet has warped our concept of authority. Stephen Colbert recently made some hilarious comments about authority and the Internet in his daily "word":

Some classic quotes from the segment:

"Wikipedia - the website where you can be an authority even if you don't know what the hell you are talking about."

"When Wikipedia becomes our most trusted reference source, reality becomes just what the majority agrees upon."

Ah, Comedy Central. What will you come up with next?

The branding of authority – The HFPA & Golden Globes (Part 2 of 2)

(How did the HFPA, a group of seemingly insignificant people,
gain such authority with their Golden Globe award show? More
importantly, how can other brands emulate their success?)

I recommend you read Part 1 of this post before continuing, as otherwise I may come off as a conspiracy theory crazed lunatic.

L.A. Weekly film critic John Powers described the members of The
Hollywood Foreign Press Association as “essentially just bottom-feeders
around the industry, who’ve somehow been inflated to this point where
their judgment is supposed to be very, very important.” (source) So how did the HFPA gain such authority in the field of entertainment review?

As it turns out, the HFPA gained their authority using pretty sound
business strategy (whether it was intentional is debatable). By
organizing an event which appeals to the needs of all the relevant
stake holders in the entertainment business, and maintaining that event
for a long enough period of time, the HFPA gained authority in the
entertainment industry - regardless of the question if they “deserve”
it.

Who are the stake holders in the Golden Globes?
There are the people who watch the show (the viewers), the people who
attend the show (the stars), the TV network which hosts the show (the
network), the movie studios which gain free publicity as a result of
the shows (the studios), the general media which covers the show (the
media), and of course the Hollywood Foreign Press Association who
organizes the show (the organizer).

It all starts with the beautiful people
The brilliance of the Golden Globes begins with creating an award show that actors actually want to attend. As Hollywood Homes mentioned,
the Golden Globes are known as a social event – the actors get to sit
at round tables with their friends, and are given free alcohol and
“goodies” just for showing up (it also doesn’t hurt that the whole
purpose of the show is to praise the existence of its very guests). Oh
– and it’s all for charity, so it would be improper for them not to
show up.

So the stars show up. The TV viewers love watching stars. The
network loves the viewers, so they jump on board by telecasting the
ceremony. The studios love free publicity, and the purpose of the show
is to publicize actor’s performances in the studios films, so the
studio does all they can to get the media to show up. The media is more
than happy to show up because not only do they need something to write
about, but they love beautiful people too, as that’s what their readers
(viewers?) demand.

So in other words, the HFPA has become an authority in the
entertainment business purely be being a facilitator of an event –
their actual knowledge/experience did not come into play.

…and this is what can be learned from the Golden Globes.
You can establish your brand as an authority on any subject by being a
facilitator - you do not need actual experience in or even knowledge of
the subject.

As stated in a previous post, this is all too common on the Internet, where the process of becoming a facilitator is logistically easier than in the “real” world.

Using a similar model to the Golden Globes but applying it online,
one could become an authority on any topic. Because it is snowing
outside right now, I will use the example of how a brand can become an
authority on snowboarding:

  • Setup a forum, blog, Wiki or similar community-based interactive tool
    on the topic of snowboarding. Let’s call it snowboardingmaniacs.com.
  • Find an “anchor” for your interactive tool to convince “viewers” to
    show up to snowboardingmaniacs.com (e.g. What is the equivalent of a
    celebrity to snowboarders? Pay professional snowboarders to write
    articles for your community? Provide great snowboard photos? etc…)
  • Partner with an “exhibitor” who can help you expand your audience, in
    exchange for a portion of your advertising revenue (become part of the
    Yahoo network? Becoming the official photo gallery of a certain ski
    hill?)
  • Get the manufacturers of snowboard related equipment involved, pumping
    money and free stuff to the top users of snowboardingmaniacs.com
  • Call the snowboard and extreme sports magazines, and get them to print
    a monthly feature about the top pictures from snowboardingmaniacs.com.
  • Continue to repeat this process for a few years, so people get used to the existence of snowboardingmaniacs.com.

Congratulations! Snowboardingmaniacs.com is now an authority on
snowboarding. As the founder of snowboardingmaniacs.com, you are now
qualified to speak at snowboarding events and be interviewed about
snowboarding on the news, regardless of the fact that you have never
stepped on a snowboard (or maybe even seen snow!) in your life.

Isn’t authority wonderful?

The branding of authority – The HFPA & Golden Globes (Part 1 of 2)

(How did the HFPA, a group of seemingly insignificant people, gain such authority with their Golden Globe award show? More importantly, how can other brands emulate their success?)
This is Part of 1 of a 2 part article. Click here for part 2

The 2007 Golden Globe awards were on TV last night. I didn’t watch the show for two reasons: firstly, it conflicted with 24, and frankly Jack Bauer’s antics take precedent over everything but the death of a parent (maybe). Secondly, I don’t really care what The Hollywood Foreign Press Association (HFPA) thinks of this year’s movies.

Although there is a large group of rabid 24 fans who agree with my first point, it turns out that I am actually in the minority with my second. The Golden Globe Awards is considered by many to be the second most important entertainment award show.

So why does anybody give a damn what the HFPA thinks?

Wait, let’s start with the basics.

Who exactly are the HFPA?
According to Wikipedia, the HFPA, the group which operates the Golden Globes, was set up in 1943 by foreign entertainment journalists based in Hollywood.

According to The New York Times,
the HFPA “functions like an exclusive club, admitting a maximum of five new members a year, though more often…accepting only one. Any single member may object to a new member, making it extremely difficult to join. The association does not represent internationally renowned publications like Le Monde or The Times of London — indeed, it has repeatedly rejected applications from a Le Monde correspondent, while accepting applications from freelance writers from Bangladesh and South Korea”.

Some other fun points of interest:

  • The organization has a total of 92 members (source)
  • According to Wikipedia, “As of 2004, some are in their nineties, several others in their eighties.”
  • Only about one-third of the HFPA are full-time film journalists.
    None represent Africa. Members include Jack Tewksbury (writes for
    French readers), Ali Sar (Russian!?), Ron Krueger (Japan!!?), and Ray
    Arco (China, Romania and Singapore!!??!!) (source)
  • The Golden globes previously lost its television contract with CBS
    because it was discovered judges’ decisions were being influenced by
    bribes (source)

If you are interesting in more Golden Globe bashing, check out the documentary film, “Hollywood’s Dirty Little Secret”.

Back to the focus of this article: to try and learn something from the fact that a seemingly unimpressive organization has established a significant amount of respect and authority.

I’m looking for anyone’s ideas as to how the Golden Globes and HFPA became so authoritative and influential in the entertainment business. I’m also looking for insight into how marketers can build similar authority for their brands. I have a few ideas which I’ll be sharing in Part 2 of this article, but would really be interested in what you have to say (feel free to use the comment section)

Also, just a reminder: On Jack Bauer’s Tax Returns, he has to claim the entire world as his dependants.

(Continue to Part 2 of the article )

Dissecting the story of the big money blogger

(Huge web traffic numbers doesn’t always mean huge profit)

Scrooge McDuck
Step 1. Start a website
Step 2. Sell advertising
Step 3. ????
Step 4. ????
Step 5. Profit!

Self proclaimed experts and the Internet

(Don’t be afraid to use classic methods of persuasion in your new media projects)

Scientist“As
a scientist and a researcher I’ve seen a lot of scams and unfulfilled
promises. In this case, I’ve performed the experiments and analyzed the
research myself. And let me tell you - this product really amazes me”

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